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Pan-India E-commerce Business (120 Employees)
Structuring Policies for a Fast-Scaling E-commerce SME
Client Overview
Pan-India E-commerce Business (120 Employees)
An e-commerce business with pan-India operations lacked formal HR policies, leading to inconsistent handling of leave, working hours, remote work norms, and disciplinary actions. This drove frequent grievances and rising attrition due to perceived unfair treatment.
Industry: E-commerce (MSME)
Reach: 40% fewer employee grievances
The Challenge
What Problem Needed to be Solved
- No comprehensive employee handbook.
- Managers interpreted policies differently across locations.
- Employees lacked clarity on benefits, holidays, and disciplinary measures.
- New joiners received no structured policy orientation.
Challenge
Reach: 40% fewer employee grievances
Our Approach
Solution & Strategy
01
Solution
- Customized Employee Handbook aligned with labour laws and company culture.
- Standardized policies for leave, work hours, probation, rewards, and separation.
- Digital policy acknowledgment during onboarding.
- Policy orientation workshops for managers on uniform application.
02
Strategy
Mirashka delivered Policy & Documentation Excellence to create one clear rulebook for a distributed e-commerce workforce.
Proven Impact
Results & Impact
Real Results from Strategy, Storytelling & Media Excellence
- Employee grievances reduced by 40%.
- Faster dispute resolution with documented, accessible policies.
- 35% improvement in new joiner onboarding satisfaction.
40% fewer grievances. Faster disputes resolution. 35% better onboarding clarity.
Scaling fast without HR policy chaos? Mirashka builds handbooks your teams actually follow.
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