Structuring Policies for a Fast-Scaling E-commerce SME
Developing Scalable Policies to Streamline Operations, Ensure Compliance, and Support Growth for a Rapidly Expanding E-Commerce SME
Case Details
Service: Policy & Documentation Excellence
Industry: E-commerce (MSME)
Company Size: 120 Employees
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Background
An e-commerce business with pan-India operations lacked formal HR policies, leading to inconsistent handling of leave requests, working hours, remote work norms, and disciplinary actions. This led to frequent employee grievances and rising attrition due to perceived unfair treatment.
Challenges Identified
Mirashka’s Solution:
Customer Reviews of the Case
Results Delivered
✅ Employee grievances reduced by 40%.
✅ Faster dispute resolution as policies were documented and accessible.
✅ New joiners reported stronger clarity during induction, improving onboarding satisfaction by 35%.